Effective Date: 24 June 2026
At GeoSnapShot, we strive to ensure that you are completely satisfied with your purchases. This Refund Policy applies to purchases made through the GeoSnapShot Site. It is divided into two parts: Part A applies to digital photo purchases, and Part B applies to physical printed products (Print Products) ordered through our print services. Capitalised terms used but not defined in this Refund Policy have the meaning given to them in our Terms and Conditions. Nothing in this Refund Policy excludes, restricts or modifies any rights or remedies you may have under applicable consumer laws that cannot be excluded.
Due to the nature of digital goods, all sales of digital photos are final and non-refundable. Please review our policy below:
Refunds may be granted under the following circumstances:
Refunds will not be granted in the following situations:
If you meet the eligibility criteria, please contact our support team within 7 days of the purchase date to request a refund. Provide the following details in your request:
Once your refund request is received, our team will review it within 3–5 business days. If approved, the refund will be processed back to the original payment method within 7–10 business days.
Where available, you may order physical Print Products (such as printed photographs, enlargements, framed prints, canvases, photo books and similar merchandise) through our Site. Print Products are produced to order and are fulfilled and delivered by our third party print providers (Print Providers). Because Print Products are custom made to order, the following terms apply.
A replacement or refund may be granted for a Print Product in the following circumstances:
Because Print Products are custom made to order, a replacement or refund will generally not be granted in the following situations (except where required by applicable consumer law):
If you meet the eligibility criteria, please contact our support team within 30 days of the delivery date (or the expected delivery date, in the case of non-delivery). Please provide the following details in your request:
Once your request is received, our team will review it (working with the relevant Print Provider where necessary), generally within 3–5 business days. Where a request is approved, we will, at our or the Print Provider's election and where appropriate to the issue, either arrange a replacement Print Product to be produced and delivered to you, or process a refund. Approved refunds are processed back to the original payment method, generally within 7–10 business days. We may ask you to return, or provide evidence of disposal of, a faulty or incorrect Print Product before a replacement or refund is provided.
Our Print Products come with guarantees that cannot be excluded under applicable consumer laws (such as the Australian Consumer Law and equivalent laws in other countries where Print Products are offered). Nothing in this Refund Policy limits those rights. As the supplier and/or manufacturer of the Print Products, the relevant Print Provider may also be responsible for the Print Products, including in respect of product quality and product safety.
For any questions or concerns regarding this Refund Policy, please reach out to our support team via the link on our website, or by email at support@geosnapshot.com.